My Resume

Experience

• Software Engineer II

  02/2022 - 11/2022

  University of South Florida

  • Developed highly available RESTful API service in C#/ASP.NET Core with scalable distribution through Azure to provide new users encrypted custom activation links for improved security and 50% reduction in user complaints.
  • Boosted performance of primary web application for over 50,000 active users by updating to ASP.NET Core MVC, and refactored HTML5, CSS3, and JavaScript/jQuery with clean up and code readability improvements.
  • Analyzed stored procedures for inconsistencies and data quality issues modifying role-based access permissions database; updated SQL to verify a data change occurred prior to modifications, reducing risk of ill-timed jobs fetching inaccurate data.

• Software Engineer I

  10/2018 - 02/2022

  University of South Florida

  • Orchestrated high-priority project in collaboration with IAM Director, Area IT Director, and CTO as stakeholders to secure critical health research applications with updated authentication flow using MFA.
  • Spearheaded and resolved configuration issues with system attempting simultaneous updates on a single user record in SQL Server which reduced user provisioning time by 80%.
  • Designed SQL scripts to extract, transform, and load (ETL) over half a million identity and affiliation records from Oracle databases to SQL Server for proper role-based access control (RBAC) within IAM system.

• Systems Administrator I

  08/2016 - 10/2018

  University of South Florida

  • Developed automated job in Python to update clinical mailing lists on new platform and continued automatic sync between Oracle database with no downtime.
  • Created Python project to extract, transform, and load (ETL) mailing list data from two servers running GNU Mailman to a single server running L-Soft Listserv reducing resource usage for mailing lists by 66%.
  • Managed multiple communication platforms including Google Workspace, Microsoft Exchange 2013 & 2016, Microsoft Exchange Online, Microsoft Teams, and Slack for multi-campus organization with over 100,000 active users.

• Lead Service Analyst

  04/2013 - 08/2016

  University of South Florida

  • Managed quality assurance of support tickets for over 15 analysts at the IT Service Desk.
  • Mentored analysts regarding protocols and processes for troubleshooting and reporting.

• Service Analyst

  01/2013 - 04/2013

  University of South Florida

  • Resolved client and customer issues in-person, by email, over the phone, and via online chat including tracking of issues in ServiceNow as support tickets.